Name: coverseal austria
Address: Hirschentanzstraße 11, Breitenfurt bei Wien, 2384, AT
Telephone: +43 6769545436

Frequently Asked Questions

We have compiled the most frequently asked questions about Coverseal, including installation, maintenance, and much more.

General

Are there any performance differences between your different models?

No. All Coverseal models offer the same level of excellence in terms of safety, protection and reliability. The difference lies in the way they are used and the options that distinguish them, in order to meet the expectations and lifestyle of each owner. Our Automatic model is easily controlled from a smartphone for maximum comfort and quick opening/closing. Our Semi-Automatic model, meanwhile, is equipped with a portable control unit that can be recharged from an electrical outlet, offering up to fifteen cycles of use before recharging.
Are there any technical incompatibilities when installing a Coverseal 4 season cover?
Can a Coverseal be installed on a concrete terrace?

Yes, a Coverseal can be installed on most supports, including concrete, as long as it is in good condition and stable to ensure durable fixation. We offer two types of rails to ensure optimal installation: the standard rail and the all-surface rail. Depending on the flatness of your concrete surface, our team will determine the most appropriate solution to maximize the strength and performance of your installation over time.

Practical questions

Can a pressure washer be used to clean the membrane of a Coverseal pool cover

Yes, by reducing the intensity of the spray and using a neutral pH soap. Special attention should be paid to rails where regular cleaning is essential to ensure the performance and longevity of your cover. For the trim, we recommend using a microfiber cloth to preserve its appearance and durability.

Customer Service

Are there any situations where I shouldn’t use my Coverseal?

Yes. If you notice any malfunction or unusual behavior (abnormal noise, irregular movement, abnormal tension of the membrane, etc.), we recommend that you stop operating your Coverseal. In this case, please contact us as soon as possible and provide photos and/or videos showing the issue you observed. These elements will help us quickly analyze the situation and offer you the most appropriate solution.
My Coverseal pool cover won’t open or close. What should I do?

First of all, make sure that nothing is obstructing your Coverseal’s operation (objects, branches, dirt, etc.) and that the required water level is properly maintained.
Once these points have been checked, follow the steps below according to your model:

Automatic Model (with one or two solar panels)
For older versions, make sure that the winter switch, located inside the housing, is set to “ON” before using the remote control.
It is also possible that the transmitter battery is depleted, it can be easily replaced.
After confirming that the switch is set to “ON” and the battery is working correctly, press both buttons on the wired control simultaneously.

If the issue persists, the system battery is most likely empty. In that case, use the manual operation to secure your pool, then contact our after-sales service as soon as possible: office@coverseal-austria.at
Semi-Automatic Model

Start by checking that your remote control battery is fully charged.
If the problem continues, the main battery is probably discharged. Use the manual operation to secure your pool, then contact us promptly: office@coverseal-austria.at

Manual Model
For any questions regarding operation or maintenance, please refer to the user manual or contact our after-sales team directly: office@coverseal-austria.at